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All item's are returnable for store credit or exchange within 2 days of delivery date.
Please make sure you ask all questions before you purchase. We're happy to answer them promptly!
We do not sell anything poorly made or in "unwearable" condition. We clean & do minor repairs to all clothing.
If you're not happy with your item(s) you may return it for a store credit or exchange (less shipping) only given that you follow our guidelines / policies below. See below for all the details. Store credits do not expire. Things to remember:
All our items are sold in as described/as is condition but please remember all items are pre owned; authentic vintage clothing from the era advertised & will have a varied degree of wear from near mint condition to well worn. Some small flaws are not mentioned, especially if they're hidden (under the collar for example), on the inside, or so small they do not effect the wearing of the item or don't show up on camera. We do try our hardest to mention most all, if not all flaws with photos. But... we are human and once in a while (not often) we may miss something small or make a mistake, we're as friendly as you are, so just please politely email us & we will work it out.
- IMPORTANT NOTE:
Sadly there are a few bad apples out there so PLEASE do not purposely damage our clothing in hopes of getting your money back by saying we sent it to you that way. We've been around many years & are hip to this sleazy act. We will not accept any return at all if you damage your item. We take tons of up close photos of each & every item inside and out. We only give store credits. We have to be very strict on our policy. Unfortunately all vintage shops have a problem of people buying the clothing, wear it & then return, so this helps prevent that, helps keep prices down & prevents other fraud. We value honesty & try our hardest to make your shopping here pleasant we really appreciate the same in return. Thank you!
- If you do an illegal charge back we will charge $30 per hour for the time that we took to fight it, off of your store credit.
- If an order is canceled before it ships or even on the same day you placed the order, it's still subject to the policies.
- Please do not try to force your child into an item that is too small, it may split the seams & tear, or try on clothes when eating or potty training, let pets sit on them, or smoke around them. If you do the return will be rejected & you will need to send more shipping money to get it back or we may deduct a repair & cleaning fee.
- Placing an order with mangomonkeyvintage.com means you agree to all our terms of use policies.
What to Do:
- Email us ASAP that you want to return/exchange the item. Wait for our confirmation email so we can give you further instructions.
- The item needs to be returned to us within 2 days of your delivery date & in the exact same condition as we sent it out in with all tags and any decor still attached. This includes NO odors such as smoke odors, perfume, food, NO alterations, split seams, stains, holes, pet hair, markers, crayons or paint, etc... All belts & other decorations, if any, must be returned together. Late returns are subject to restock fees of 10% or more depending on how late they are & is at our discretion. If you keep them over a weekend then we can not accept a late return at all. If item is dirty your return will be rejected or subject to cleaning fee.
- Mail the package to the address we sent you (the return address on the box & on the packing slip) within 2 days of the date the package was delivered to you by the post office,not from when you opened the box. When we get it back, we will send you your store credit, or the new item you chose. We are not responsible for lost items that are left with no signature or insurance.
- We are not responsible for lost or damaged items in the mail. If you desire shipping insurance, please ask at the time of purchase so we can send you the total cost of shipping for your item before it ships. Once it ships it's too late to ask for insurence.
- If you do not pick up your order from the post office and it sits until they return it back to us, it's NOT considered a return. This ties up the stock for people who really want or need it.
- We're happy to answer any questions regarding our items at any time at
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